Debenhams STORE CARD

Frequently asked questions

How many Reward Points will I earn each time I use my Debenhams Store Card?

You'll earn 3 points for every £1 you spend on your Debenhams Store Card at Debenhams, and online at debenhams.com*. The more you use your Debenhams Store Card, the more Reward Points you'll earn.

How often will I receive Reward Vouchers?

Every 3 months we'll automatically convert the Reward Points you've earned into Reward Vouchers. Your Reward Vouchers can be used to treat yourself to whatever you want at any UK Debenhams store, when you pay with your Debenhams Store Card. 

Can I view my Debenhams Card account online?

Yes. You can view your Debenhams Card account online, make payments and contact Customer Services through the account management area of Debenhams Personal Finance. Just make sure you're registered with us first (once you've registered you'll receive your details and password via email within 24 hours).

If you supplied us with your email address when applying for your Debenhams Credit / Store Card then we have already registered you, just use the temporary password we emailed you.

What's the difference between a Debenhams MasterCard and a Debenhams Store Card?

The Debenhams Store Card is no longer being issued to new card applicants and points can only be earned in store and online at debenhams.com. With a Debenhams MasterCard you can pay for goods at over 24 million places around the world, and you collect Reward Points every time you use it.

Why does the account management service sign me off after a period of inactivity?

For your security we log you out of the account management area after 10 minutes of inactivity. We do this to protect you from unauthorised access to your account details if your computer is left unattended.

How do I make an enquiry about my account?

Log on to the account management area of the site (under ‘Manage my account') and send an email to the Customer Services team, or call the Card Customer Services helpline on 0871 522 5050 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Lines are open Monday to Sunday 8am to 9pm). You need to register for this service.

Will you change my interest rate?

In the future we may decide to change your interest rate, this may be due to your account performance or perhaps changes to the UK economy.  In these circumstances we will inform you of any changes by post. To find out more about your rights and further information around Store card re-pricing then please click here to read these independent re-pricing FAQs by the UK Cards Association.

What should I do if my Debenhams Card is lost, stolen or used fraudulently? 

If your Card has been lost or stolen you should report it to us immediately on our Lost and Stolen Card Helpline - 0871 522 5050 (Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Lines are open 24 hours, 7 days a week). We will stop all transactions and will arrange for a replacement card to be sent to you as soon as possible.

What should I do if I receive a suspicious or fraudulent email about my card?

We will never ask for your security or personal details by email. If you receive such an email, follow the steps below:

• Do not click on any links or open any attachments within the email.
• Forward your email to Santander Cards, at phishing@santandercards.co.uk
• Delete the email from your inbox

Please be assured that we take these reported incidents seriously.

If you want to know more about security and banking, please visit www.banksafeonline.org.uk which has been set up for the UK banking industry.

Who are Santander Cards UK Limited?

Santander Cards UK Limited is the credit card provider for the Debenhams Cards. If you'd like to find out more, please visit Santander Cards UK.

What is the Lending Code?

This is a voluntary code of practice which sets standards for financial institutions to follow when they are dealing with their personal customers in the United Kingdom.  You can access the consumer guide to the code here The Lending Code.

Representative 19.9% APR variable

Please click here for the footnotes related to the above terms and conditions.

Download the Summary Box (PDF)